Refund policy

We take pride in crafting high-quality custom photo magnets that capture your favorite memories. Because each item is made just for you, we do not offer refunds on custom orders.

However, your satisfaction means the world to us!

If your order arrives damaged, defective, or if there was an error on our part, please reach out to us within 14 days of receiving your order. We’ll be happy to make it right—whether that means replacing the item or finding another solution that leaves you smiling.

To get started, simply contact us at poppypixco@gmail.com with your order number and a brief description of the issue. Photos of the item may be requested to help us better assist you.

Thank you for supporting our small business and trusting us with your most precious memories.